Refund Policy

Provided by:

Pepperose LTD
The Maylands Building
Office 42
Maylands Avenue
Hemel Hempstead
England, HP2 7TG

Phone: +44 1494 326040
Email: help@stellarislove.com
Website: https://stellarislove.com/

1. Nature of Service

StellarIsLove provides digital services only. No physical goods are delivered.

2. 14-Day Cooling-Off Period (EU & UK Consumers)

If you are an EU or UK consumer, you may withdraw within 14 days of purchase.

However, by accessing the service or using any tokens, you expressly request immediate performance of digital services and acknowledge that your right to withdraw may be lost once digital performance begins.

3. When You Are Eligible for a Refund

You are eligible if:

• You request a refund within 14 days
• No tokens have been used
• No reports or outputs have been generated

4. When Refunds Are Not Available

Refunds are not granted if:

• Any token has been used
• Any report or output has been accessed
• The 14-day period has expired
• Fraudulent activity is suspected
• A chargeback is initiated without contacting support first

5. Refund Requests

To request a refund, please include:

• Full name
• Email address used for purchase
• Date of purchase

Send to:
Email: help@stellarislove.com

Or call:
Phone: +44 1494 326040

6. Refund Method

Approved refunds will be processed:

• Using the original payment method
• Within 14 days of approval

7. Disputes & Chargebacks

Customers are encouraged to contact us before initiating a chargeback.

Fraudulent or unjustified chargebacks may result in:

• Account suspension
• Loss of remaining tokens
• Submission of evidence to payment providers

8. Exceptional Cases

We may provide refunds in limited cases such as:

• Duplicate payments
• Technical errors preventing delivery